Legal terms for Indonesian account access
Our Legal position starts with a simple boundary: access depends on local law, and you are responsible for checking whether account use is permitted where you live. The policy applies to account creation, phone verification, login credentials, wallet records and requests to close or amend account
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details. We may ask for information needed to confirm an account or investigate a payment status, including a DANA, OVO, GoPay or QRIS reference. Bank transfer and virtual account records may also be matched to the account that initiated the transaction. We do not describe a
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wallet receipt as completed until the relevant record is visible in our account process. If a rule changes or a policy needs clarification, contact us through the account support route before taking further action. Where local law permits, we provide access only after the applicable account
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steps are completed.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.